Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession).
Cancellation policy for goods
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The revocation period is 14 days from the day
-on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;
To exercise the right to cancel, you must inform us (CAINACADIE e.U. Babenbergerring 9A/ Stiege1/ Tür 25 , 2700-Wr. Neustadt, Phone: 069913334409, E-Mail: info@cainacadie.world) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to CAINACADIE e.U. , Babenbergerring 9A/Stiege1/Tür 25 immediately and in any case within 14 days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
– for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
– for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
– for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
– for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Cancellation policy for digital content
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise the right to cancel, you must inform us (CAINACADIE e.U. Babenbergerring 9A/ Stiege1/ Tür 25 , 2700-Wr. Neustadt, Phone: 069913334409, E-Mail: info@cainacadie.world) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
Grounds for expiry
The right of withdrawal expires in the case of a contract for the supply of digital content not on a tangible medium if the trader has started to perform the contract after the consumer has
1. has expressly consented to the trader commencing performance of the contract before expiry of the withdrawal period and
2. has confirmed his knowledge that he loses his right of withdrawal by giving his consent at the beginning of the execution of the contract.
Cancellation policy for services
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of conclusion of the contract.
To exercise the right to cancel, you must inform us (CAINACADIE e.U. Babenbergerring 9A/ Stiege1/ Tür 25 , 2700-Wr. Neustadt, Phone: 069913334409, E-Mail: info@cainacadie.world) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
If you have requested that the services should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of services.
The right of withdrawal expires in the case of a contract for the provision of services if the trader has provided the service in full and has only started to provide the service after the consumer has given his express consent and at the same time confirmed his knowledge that he will lose his right of withdrawal upon full performance of the contract by the trader.
Notice according to KSchG, FAGG and the EU Consumer Directive
We are obliged to inform you that a consumer may withdraw from his contract application or from his contract in accordance with § 3 KSchG (Consumer Protection Act)
or § 11 FAGG (Distance and Off-Premises Selling Act) within
14 days.
This right of withdrawal does not apply to
• contracts for services, if the entrepreneur has already started
the withdrawal period and the service has then been provided in full (§ 18
and the service was then provided in full (§ 18
para. 1 no. 1 FAGG); and
• for goods that are manufactured according to customer specifications or
are clearly tailored to personal requirements (§ 18
para. 1 no. 3 FAGG); and
• for contracts that are subject to the Distance and Off-Premises Selling Act
(§ 3 para. 1 no. 4 KSchG).
A permissible withdrawal in accordance with these legal provisions must be declared within 14 calendar days
from the conclusion of the contract and must be declared in writing to be
must be made in writing to be legally effective.
In fulfillment of our duty to inform according to § 4 Abs 1 Z 11 FAGG we point out
However, we would like to point out that due to the above-mentioned exceptions
the consumer loses his right of withdrawal for contracts with our company
right of withdrawal, as our services are always produced according to customer
and we also regularly complete your orders within the withdrawal period.
orders within the withdrawal period. This also applies in particular to data downloaded by the consumer
downloaded from our online gallery.
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back to us).
– To CAINACADIE e.U. Babenbergerring 9A/ Stiege1/ Tür 25 , 2700-Wr. Neustadt, or, e-mail address: info@cainacadie.com:
– I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
– Ordered on ()/ received on ()
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
– Date
(*) Delete as appropriate.
RETURNS
The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section “Instructions on the right of withdrawal for consumers”.
Customers are requested to notify the seller of the return before sending it back – via info@cainacadie.com and/or the contact page to announce the return. In this way, they enable the seller to allocate the products as quickly as possible.
Customers are requested to return the goods to the seller as a prepaid package and to keep the proof of posting.
Customers are requested to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer’s possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for compensation due to damage caused by inadequate packaging. Download sample withdrawal form
